Frequently Asked Questions: Shipping
Common questions before and after shipment, covering prohibited and restricted items, customs clearance, packaging and billing, delivery times and tracking, returns and compensation. If your question isn't listed here, ask our consultant directly in the chat.
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Prohibited and Restricted Items
Common non-shipable items include flammable/explosive materials, compressed gases, corrosives, controlled knives and replica weapons, fresh/perishable foods, prescription medications and drugs containing prohibited substances, publications with sensitive content, and any items banned by import/export laws. Electronics with batteries, liquids, powders, cosmetics, and certain over-the-counter medications are restricted and require prior consultation with an agent to confirm shipping eligibility. If unsure when requesting a quote, please photograph the item name and ingredients and send them to your agent for verification.